Frequently asked Questions about the UAB TouchPoints II Program

What is the phone number and hours of the UAB North Pavilion Donor Room? Hours: Monday - Friday from 10:30 am to 4:00 pm
Phone: 205.996.9851

How can I make an appointment in the donor room?
Call 1.800.givelife to make an appointment for the UAB donor room.

Who can participate in the UAB Hospital TouchPoints II program?
The UAB TouchPoints II program was budgeted for UAB Hospital and Highlands employees

Why is the website not letting me add a donation?
If you are having a hard time adding a donation please e-mail touchpoints@uabmc.edu

Why are my points cleared to zero?
Points start over at the beginning or January of each calendar year. Points are also cleared after a gift card is requested.

What if I cannot remember my UAB TouchPoints username?
If you cannot remember your UAB TouchPoints II username e-mail touchpoints@uabmc.edu with your full name and birthday. A few days later you should receive an e-mail with your username.

Questions about Donating

How often can I donate?
Whole blood donations can be donated every 56 days, ALYX donations every 112 days, and platelet donations every 7 days with a max of 24 donations a year. You can call the Red Cross at 1-866-236-3276 to learn your next donation availability date.

If I have traveled out of the country or am taking medications how do I know if I am eligible to donate?
For eligibility questions please visit the Red Cross website at http://www.redcrossblood.org/donating-blood/eligibility-requirements, call the Red Cross at 1-866-236-3276, or come in to the UAB donor room to talk with a Red Cross employee.

Where can I make a platelet donation?
Current platelet donations can be made by appointment at:
American Red Cross Ridge Park Donor Center
1130 22nd St S #1000
Birmingham, AL 35205

Coming soon, April 2012, platelet donations can be made at the donor center at UAB. Beginning April 2012, there will be seven designated parking stalls just for people coming to UAB to donate platelets or whole blood. The North Pavilion Hospital parking places are in the turn around next to the external farmer's market on 6th Avenue South.

What is an ALYX donation?
An ALYX donation is a double red blood cell donation.

Who can give an ALYX donation?
If you are male, you must:
Be healthy
Be at least 17 years old
Be at least 5'1"
Weigh at least 130 lbs
Please note higher requirements may apply in certain cases. Check with your donor center to confirm.
If you are female, you must:
Be healthy
Be at least 17 years old
Be at least 5'5"
Weigh at least 150 lbs
Please note higher requirements may apply in certain cases. Check with your donor center to confirm.

For more Donation Frequently Asked Questions Please visit the Red Cross website:

Questions about the Gift Card Prizes

How many gift cards can I receive a year?
There is a gift card redemption cap of 6 platelet donations (12 units) and 6 blood donations per calendar year, giving anyone the ability to receive up to $400 per year, remembering the amount is taxable in November each calendar year.

How long does it take to receive a gift card?
Your donations must be verified by the Red Cross and a gift card must be ordered. This process can take up to 6 weeks, sometime longer near holidays.

How can I talk with someone about the status of my gift card?
Please e-mail touchpoints@uabmc.edu and ask for a gift card status update.